How do you choose the right cap size?
14 inches for a small hat, 24 inches for a medium cap, and 30 inches for a big cap (large cap).
How do you decide on your hair colour?
The colours on different displays may be distorted or altered. Use our colour chart to find the shade that most closely resembles your hair for the best results.
How do I gauge the length of the hair?
As the hair is straight, the length should be from the top of the head to the bottom of the hair. Curly and wavy wigs are processed from straight wigs, so curly and wavy wigs will be 1-2 inches shorter (depending on how deep the curl is) than straight wigs of the same length.
WIGS provides construction information.
Glueless 370 lace wigs with an almost 10-inch-long deep portion. 13x6 lace front with four combs and a strap. four-inch portion with combs and straps, frontal lace on all sides
How long will it take to receive my wig?
Please be aware that the processing time varies depending on your unique choices (the longest duration is around 25 days).
Color Scheme
Even though we have a wig colour chart available for your use, it might be challenging to choose a perfect match to your own hair colour simply by looking at the picture on the computer. We advise choosing a shade that you believe will be a close match (either slightly light or dark) and attempting to integrate it with your natural hair. Your own hair will have a more natural appearance, a distinctive variance, and greater depth and dimension as a result.
TRANSPORT POLICY
We use UPS, DHL, FedEx, or USPS to ship our items. Typically, we (the seller) pay the delivery costs, so the customer receives a free shipment. When an order total falls below $50, the buyer may be required to pay an additional $7.99 for delivery. Moreover, the buyer will be responsible for the following: The buyer is responsible for paying any taxes that the recipient's nation or area imposes as customs charges. The expense incurred as a result of the buyer's changed address or delayed delivery is their responsibility. If the buyer cancels or returns part of the purchase for personal reasons, the expense of doing so will be on the buyer.
Handling Period
Shipping takes place within 1-2 days of receiving payment.
Delivery Period
7–15 business days for the USA 10–20 business days for other countries.
Useful Tip:
The local shippers often deliver shipments on business days (Mon.–Fri.). It is thus preferable for you to select a delivery location that will allow you to receive the shipment during the workday in order to guarantee that your package will reach you securely and on time. Because the shipper could call you, it's advisable to leave your phone on. Several of the shipping services we employ require the client's signature to be considered delivered. We won't be held liable for any package loss or theft if we ship the items to your delivery address and someone signs for them. Hence, please confirm that you or your authorised representative is present at the delivery address.
Returns, Exchanges, and Refunds
Our aim is to satisfy you. To guarantee that you obtain high-quality, satisfying items, we check that every product has been appropriately stated. Nevertheless, we allow product returns under the following circumstances if you are unhappy with your paulahair.com purchase for any reason: Within 14 calendar days of the original purchase date, returns are permitted. After 14 calendar days from the date of purchase, all returns or requests will be rejected. Send an email to service paulahair com for return instructions. If there is anything wrong with your order, please inform us right away. Returns that are not allowed won't be accepted. Merchandise returns must be made in their original condition. All returned items must be unused, unwashed, original lace (uncut), original curl pattern (undispersed), remain in the original packaging, and include any free gifts that came with the purchase.
Put your item(s) in the box they came in, along with the order form and receipt. Orders that are customised are not returnable. Because we cannot be held liable for lost or stolen shipments, we advise convenient USPS flat rate delivery with a tracking number for returning packages. We won't grant a return credit if there isn't proof of delivery and receipt. The cost of returning things to us is your responsibility; shipping expenses must be paid in advance. In order to get in touch with our online chat specialist, send us a return ticket or an email at servicepaulahair com.
Refund
We will give you a full refund if the return is the result of a fault on our end (such as inaccurate or subpar items). Please send an email to service@paulahair.com with your order number. After that, we will give you shipping instructions and a return address for your product. You must get in touch with us within a month of receiving the item to seek a refund if the return is necessary due to the buyer's issues (such as not liking or wanting it or buying the incorrect product or size). Once your return has been received and checked, we will send you an email to let you know that it has been received and will also let you know if your refund was approved or denied.
During a predetermined period of time, your refund will be processed and automatically applied to your credit card or original mode of payment (3 days). Please get in touch with us at servicepaulahair.com in advance if you no longer use the original card. Please get in touch with us first if you experience any issues with your purchase, items, or payment. We won't guarantee your refund and will file a complaint in accordance with the policy if you return the things without first getting in touch with us or if there is no valid basis to dispute them.
Refunds & Exchanges:
You have two hours to cancel your order or item using our customer service email (service paulahair com). We were unsure of its success for more than two hours. You can email us if you wish to modify your purchase before it delivers. We won't be able to amend or cancel your order after it has shipped. Send an email to serviceEmail for the return details if you need to replace a different item after the purchase has been mailed out.
Useful Tip:
Items that are defective must be reported through email within three days of delivery. Without a report or communication beforehand, we won't grant the refund. After three days of receiving your product, please get in touch with us if you think you received the wrong item. Send your feedback via email to service paulhair com.
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