Unknown party
Apart from the data subject, the controller, the processor, and those who are directly authorised to handle personal data by the controller or processor, a third party is any real or legal person, public authority, agency, or organisation.
Consent
Any freely provided, explicit, informed, and unequivocal expression of the data subject's desires by which he or she, by a statement or by a clear affirmative action, expresses assent to the processing of personal data related to him or her is referred to as the data subject's consent.
Transport Delivery
We appreciate your business at Kobeena. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How much time does processing take?
Within 24 hours
What is the shipping time?
Shipping transit time, by country of destination: US Delivery: 5–12–12 Days Europe Delivery: 5–12 days Across the board: 5–20 days.
How are the packages delivered?
The secure and dependable Yanwei Express will transport packages from the warehouse. You may check the status of your order online at email.
Do you deliver globally?
Yes. We provide delivery to more than 200 nations worldwide.
Contact us
Please get in touch with us through email if you have any issues about shipment or delivery.
Return and Refund Policy
Cancellation
Prior to production or shipping of the product, we allow order cancellations. If the order is cancelled, a full refund will be given. As soon as the goods have been dispatched, we are unable to cancel the purchase.
cycle for refunds
Within one working day after submission, the refund will be processed and sent to the bank. The pace at which the issuing bank can handle the refund largely determines when it will be received. Within 7 to 10 business days, the cardholder should be able to verify their reimbursement receipt.
Returns (if appropriate) (if applicable)
Products may be returned to us. Consumers have a 14-day window following the delivery of the merchandise to request a return. Your item must be brand new and in the same condition as when you got it in order to be eligible for a return. Also, it must be in its original packaging. We need a receipt or other evidence of purchase in order to process your return. Please don't return your purchase to the merchant. Clients will only ever be billed once or less for shipping expenses (this includes returns); there will be no restocking fees applied to returns of goods.
Refunds (if applicable) (if applicable)
We will email you a receipt message after your return has been received and is being examined. The acceptance or denial of your refund will also be communicated to you by us. As your refund is completed, a credit is automatically credited to your credit card or original form of payment, depending on whether you were allowed to get a refund.
Missing or delayed reimbursements (if applicable)
Check your bank account one more time if you haven't received a return yet. Then get in touch with your credit card provider because it can take some time for the refund to appear on your account. Contact your bank next. Before a refund is posted, there is frequently a processing period. Please email us if you've done all of this and you still have not gotten your refund.
FAQ
How long does it take for you to ship?
Depending on where you are, this may be true. Shipping takes between 7 and 15 working days to the US and 10 to 20 working days to other countries.
Where is my current order?
Please visit Email to monitor your order. You may monitor your order by entering your tracking number.
What is my tracking number?
Customers will get a shipment confirmation email with a tracking number when their orders have been shipped.
How far along is my order?
A confirmation email will be sent to customers to confirm that their orders have been received. Processing typically takes one to three days, after which it is dispatched. Customers will get a shipment confirmation email with a tracking number when their orders have been shipped. Go to Email if you want to track your order. You may monitor your order by entering your tracking number. There is no email confirmation that I have received. To address this, kindly submit an email.
We will check for you if you provide your invoice ID or the last four numbers of your payment card. I'd want a refund or return! Please read our return policy before returning any items or requesting a refund. If you must, then kindly send an email. We will process for you if you provide your invoice ID or the last four numbers of your payment card.
How can I redeem a concession?
Before redeeming your discount, please confirm that you copied all the required letters, numbers, and punctuation without any gaps. Please get in touch with me via email if it still doesn't work.
How do I receive my savings?
Our website offers discounts in a number of ways. To stay up-to-date on events, join our Facebook group or follow us on Instagram. You may always receive the newest discount through email if you log in to our website and register.
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