DELIVERY INFORMATION
Note: On rare occasions, shipments may not arrive within the allotted time range due to delivery delays. Sadly, we have no control over it, and packages may occasionally be delayed by customs. The expense of your own shipping for returning your goods is your responsibility. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you get one. Only if the item is broken and has to be replaced will we pay for delivery.
The amount of time it takes for the exchanged item to get to you will depend on where you reside. Please keep in mind that most of our items are imported from abroad, which may cause a delay in delivery. We accept no liability for undeliverable packages due to incorrect addresses on where you reside. Please keep in mind that most of our items are imported from abroad, which may cause a delay in delivery. We accept no liability for undeliverable packages due to incorrect addresses. However, if we obtain proof of the damage or loss within 7 to 15 days after receiving the products, as specified in the section on refunds, we will make accommodations for it.
FAQ
ORDERING
Do I need an account to place an order?
No, a guest may also make an order. But if you have an account with us, you can benefit from the following: expedient checkout See your order status and order history conveniently. Get notifications about our latest releases and exclusive offers.
What if my password is forgotten?
Click "Forgot password?" on the login screen to be sent to a page where you may generate a new password.
Imagine if I entered the incorrect email address.To have your email address changed, kindly get in touch with us. Your name, address, and email can all be changed, but we are unable to alter your order.
Do exchange rates exist?
Our entire business is conducted in US dollars. Your order total will be determined using the daily exchange rate in effect on the date your card issuer executes the transaction if your credit card is denominated in a different currency.
What forms of payment do you accept?
PayPal payments as well as all major credit cards (VISA, Mastercard, and AMEX) are accepted by us. We do not take cash on delivery, debit card payments, direct bank transfers, personal checks, or money orders.
How safe is my internet purchase?
Your entire set of information is submitted into an SSL secure web page when making an online purchase using a credit card. The network of our credit card provider receives your information once it has been SSL-encrypted, and your card and transaction are then accepted. We do not keep a copy of your credit card information on our systems.
How can I alter or revoke my order?
Even after the customer gets an order confirmation or after the payment card has been authorised, we reserve the right to accept or deny the order, in whole or in part, at any time following receipt of the order. When an order is cancelled after a credit card has already been authorised for the transaction, a credit will be sent to the original payment method. Because the merchant processor or credit card company charges us a fee for cancellations, any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the total price, regardless of when the order was placed (even if it was just a second later). Please be aware that after an item has been packed and dispatched, it cannot be cancelled.
I want to change my mailing address.
All of the information you typed must be in English, including punctuation, as our website and service are focused on the English language. It is suggested that you use the equivalent English letters in place of any non-English letters found in your address. For instance, you may substitute "c" for the letter "?".
After placing an order, can my delivery address be changed?
Please be aware that after your item has been processed and dispatched, your mailing address cannot be changed. Please change your shipping address from your vacation address to your permanent address, as we are unable to predict how long the shipment will be held by customs at the destination.
When will my purchase be delivered?
The shipping method you have selected will determine how long it takes for arrival. The following day after the item ships, we will email you the tracking information because it usually becomes accessible 24 hours after the order ships. Any delays brought on by your country's customs service are not our fault.
How can I trace my purchase?
As soon as your order ships, we will send you an email with your tracking information. The tracking number is typically sent to you one day after your product has been dispatched.
Can I combine several discounts into one order?
Unless otherwise specified, promotional and discount codes cannot be used with other offers of discounts or promotions.
How Should I Proceed If Things Are Missing From My Order?
Please get in touch with us right away if something is still missing.
How soon will my order be handled?
From our warehouse, we process and send out every purchase. Please give us more time to complete your order during the holiday and sale seasons. Orders are processed from Monday through Friday. Within two to seven business days of the order date, orders will be processed. Please be aware that weekends are not shipping days. If, after five business days from the day your payment was finalised, you have not received a tracking confirmation, kindly get in touch with us. How will my order be shipped? See our shipping page for more information on shipping methods.
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