Delivery Period
Processing time plus shipping time equals total delivery time. Processing Time: We typically require 3–8 business days to prepare your items before mailing your order. Aside from shipment time, there is the processing time. Please take notice that a limited percentage of orders can still take 7–10 business days, depending on supply levels. To guarantee the safety of both the employees and the products during this challenging period, additional regulations are being applied to the operation of the factories and warehouses. Hence, processing will take longer than previously.
To prepare your items, do rigorous quality-control checks, thoroughly disinfect, and carefully package them, we require an additional 1-3 working days. Shipping time: For standard shipping, it typically takes 7–20 business days for goods to arrive at their destination; however, certain remote places may require longer. Please be patient, as our system will send you notice emails as soon as your package is declared to be shipped out. We value your thoughtful understanding. Please join us in prayer for a swift and safe resolution to this tragedy. Shipping times might change, particularly during busy times. More patience is requested.
To whom may SisterParty send the package?
Most nations throughout the world, including those in North and South America and Europe, can receive deliveries from SisterParty.
Among the nations not served:
Spanish Territories of North Africa: Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Yemen, Yugoslavia, Zaire.
Policy on Returns and Refunds
If you're not completely happy with the things you received, we're sorry to hear it and will gladly accept returns for most items that are still in brand-new condition within 30 days of delivery. Please use our website's customer service department and let them know the item(s) and why you want to return them. Please repackage the returned item(s) in their original packaging after obtaining our return instructions. Deliver your parcel to the neighbourhood post office. When we receive your delivery, most returns are handled within 1-3 business days.
Return Requirements
If you need to return or exchange an item, please get in touch with us within 30 days after delivery. You have 30 days to decide if an item is appropriate for you. Bodysuits, lingerie, swimwear, jewellery, pants, event and party supplies, DIY goods, pet supplies, beauty products, and accessories are among the things that cannot be exchanged or returned (except scarves and bags). Items being returned must be unopened and in their original packaging. Any item that has been used, damaged, washed, or changed in any way is not acceptable for return. Free gifts and anything marked "non-returnable" cannot be exchanged or returned. Items that have been sent back without the required return authorization are not accepted by us.
Freight to Collect (FTC) service is not something we do for packages that are returned to us. You will be responsible for paying for the returns. Before sending out your returns, kindly double-check them. Returning non-SisterParty merchandise is not our responsibility. The first shipment charge and the shipping promise cannot be refunded. Please get in touch with customer support for a refund or exchange if you selected the incorrect size for personal reasons and include images.
Back Address
Please get in touch with our customer service; we'll provide you with a return address and respond to you as soon as we can. Sending a return to the address on your package is not advised. It won't work for processing returns because it's not our return address. Within 90 days of placing your order, you must contact Customer Help if you have any problems with your return.
Reject the order
In the event that you wish to cancel the order, please inform us first. Order cancellation requests won't be accepted if the order has already been sent.
How can I receive a refund?
If we get your product, we will set up a refund for you within 1-3 business days. If you want to cancel your order, we'll set up a refund for you within one working day. Depending on the method of payment (such as Paypal balance, credit or debit card, or checking account), PayPal refunds might take up to 7 business days to process. It can take 5 to 10 business days for bank card reimbursements to show up in your account. Your credit card provider and any of its agents are solely responsible for this delay.
Order acceptance
Unless expressly stated in writing to be solid for a certain amount of time, all orders are subject to formal pricing verification by approved Our Company staff. Shipping the products without a documented price confirmation does not signify approval of the order's pricing.
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