Exchanges
Sadly, we don't now accept exchanges, but you may create a fresh order and start a return instead. After we get the returned item, we'll initiate the reimbursement procedure. Please be aware that the original mode of payment used to make the purchase will get the refund. Moreover, bear in mind that the processing time of your bank may require a few business days for the refund to post to your account.
DELIVERY GUARANTEE
If your product hasn't been delivered successfully within 55 days of the day it seems to have been sent out, Pribo offers a complete refund or resend service. Sometimes an order will arrive at the client's local post office and be marked as "pending" due to incomplete address information, a parcel that has not been claimed, an invalid tracking number, etc. The customers should then make delivery arrangements by calling or visiting their neighbourhood post office.
Do not follow
We do not change our data collection and usage methods when we detect a "Do Not Track" signal from your browser, since there is no industry-wide consensus on how to respond to such signals. It is crucial to keep in mind that the shipping guarantee only applies if the shipment hasn't been properly delivered within 55 days of the day it was sent out, as shown by the tracking data. Also, it is advised that customers contact their neighbourhood post office if their shipment has not arrived as a result of incorrect address information or other problems.
Return and Refund Policy
How much time do I have to submit a return?
The return request must be made within 10 days of the day you received all of your ordered products in the same order. Within 7 days after the day your return request was submitted and authorised, your return package must be dispatched.
Cost of return shipping
The cost of shipping is on the customer. Pack the returned products carefully and send them to our warehouse in Sweden. It is crucial to remember that the returned goods must be in their original packaging and condition. It is also advised to use a trackable delivery option to guarantee that the shipment reaches our warehouse on time.
Condition
All items must be undamaged, in their original packaging, with all tags still attached, and unworn. Refunds will not be granted for any clothing that seems to have been worn, cleaned, or changed in any manner. In most circumstances, the original delivery fee (if any) is not refundable. Additional circumstances in which Pribo will initiate a resend or refund for you include: I got the wrong style, colour, or size. Received an incomplete ratio. Items received that were defective or damaged
How can I ask for a refund?
Click here to start a refund or return request. Once you click the link, you will be sent to a form where you must provide your order number, the reason for the return or refund, and any other relevant details. After receiving your request, Pribo will examine it and get in touch with you with additional instructions on how to handle the return or refund procedure.
How do you return your item?
Send the cargo to our warehouse using the carrier of your choice. In order for us to determine which return parcel belongs to you, please don't forget to email us the tracking information for your packages. Await the delivery of the shipment to the warehouse. Depending on the distance between your location and the warehouse, it typically takes 5 to 25 days. Don't forget to save the courier's return receipt until your reimbursement has been completed. Don't send your return to the sender's address listed on your shipment, please.
The processing of your return will be impacted by the fact that this is not the return address. Even if you want to send it yourself, you must mail it to the address on the return instructions we give. Prior to shipping back your return, please make sure you start a return request. Without an approved return request, we do not accept returned things, and we are not liable for returning your unlawful item (s). When the return procedure has been submitted and accepted on our site, more information, including the eligible shipping station locations or warehouse addresses, will be given to you via email.
Where is my reimbursement?
If your shipment is received at our warehouse in a condition to be returned, your refund will be handled within 7 to 10 days. Refunds will be given using the original form of payment. Due to a high volume of processing at the warehouse, a further 3-5 days should be given to process the returned products. Within five business days of receiving the returned item or cancellation request, reimbursements for purchases made using credit or debit cards will be refunded to the bank that issued the card.
If you have any queries regarding the timing of the credit posting to your account, kindly get in touch with the card-issuing bank. After five business days of receiving the returned item or cancellation request, reimbursements will be delivered to PayPal, Klarna, or the online payment method you choose if you made your purchase using one of these services or another. Any queries regarding the timing of the refund posting to your account should be directed to the online payment service providers.
Due to a change of heart, return
Change of heart refunds are not accepted by Pribo. The item must be delivered back to us unwashed, with tags, and in the original packaging. Please be aware that we will not be able to accept returns or refunds for any reason other than if an item was damaged or lost in transit. The item must also be returned with all tags still attached, in its original packaging, and without having been cleaned.
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