Care Guidelines
Avoid using the Eye Wand near water. After usage, clean the massage head with a dry towel and switch off your device. Rinse a cloth until it is nearly dry if a deeper clean is required. Clean the massage head with a little antibacterial soap.
But what if my gadget breaks?
Contact our customer service department right away at info@luminanrg.com if your gadget is not operational when it is delivered. We will replace your product if it ever has any manufacturing, craftsmanship, or electrical flaws. (In essence, we will replace your LuminaNRG product if there is a problem with its internal operations.) More information about our lifetime warranty is available here.
Regarding Lumina NRG
With the use of face and body appliances, skin rejuvenation is simple with Lumina NRG, a non-surgical anti-ageing option. Our team of professionals created LUMINA NRG devices, which are non-surgical face and body tools, to provide the safest and most efficient anti-ageing treatment that can be used in the comfort of your own home. The goal of LUMINA NRG is to cleanse or hydrate your skin six times more effectively than with only your hands. In the past, doctors and upscale spas were the only places to receive face treatments. LUMINA NRG is happy to provide these upscale spa services at the convenience and comfort of your home for routine skin care procedures. Tools for the face and body made by LUMINA NRG employ a variety of safe, user-friendly technologies, including micro-current treatment, LED light therapy, ultrasonic vibration, and hot and cold therapy.
The goal of Lumina NRG is to provide the best tools and products for skin regeneration. The advanced technology underlying LUMINA NRG face and body tools is endorsed by several top board-certified dermatologists and plastic surgeons since it is supported by medical research and adapted to allow non-invasive treatment. The FDA gave "Smart Patented Unique" its blessing. It is supported by science, technology, and NASA research and is backed by plastic surgeons and dermatologists with board certification. Modern dermatologists and plastic surgeons may now treat patients at home with the same cutting-edge technologies.
Lumina NRG offers a lifetime warranty.
This device is covered by a limited lifetime replacement guarantee from Lumina NRG. Any harm, flaws, or other problems resulting from the product's creation or design are covered by our lifetime warranty. Daily wear and tear or improper product handling are not covered by this guarantee. Send the product and all of its components to the location shown below to start the warranty process. To cover the expense of shipping and processing your new goods, a $49.95 warranty charge is required. Please take notice that you will receive a new product instead of a repair. Include your name, address, phone number, and email address, as well as a detailed description of the issue you're having with your device.
What is the processing time for the refund?
From the moment we receive the returned item to the time we process the refund, it might take up to 14 business days. When we get your return and the procedure has started, we'll send you an email to let you know. Results from our LuminaNRG gadget take at least 60 days, or eight weeks, to appear. Therefore, don't worry if you've only recently begun using the gadget and aren't yet getting the results you want. Allow enough time for the LuminaNRG gadget to do its magic. As usual, feel free to contact our customer service team at info@luminanrg.com for advice on best practises to maximise results.
Online Shop Conditions
By accepting these Terms of Service, you certify that you are at least the legal age of majority in the state or province in which you reside, or that you are the legal age of majority in the state or province in which you reside, and you have granted us permission to permit any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purposes, and you may not use the service in any way that violates any local laws in your country, including, but not limited to, copyright laws. No worms, viruses, or harmful programmes are permitted to be sent.
Is there a fee for returning the Lumina NRG device?
You must mail the merchandise back to us when your return is authorised, because we do not include a return shipping label. There is a 25% processing and restocking charge for each item at LuminaNRG (calculated from the original price of the product).
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