When you subscribe to our newsletter or magazine,
We only infrequently send out newsletters. In order to do so, we give your name and email address to MailChimp, our data processor, who will only use them for the precise objectives outlined in our contract with them. We only occasionally send magazines. In order to accomplish this, we could disclose your name and billing address to a third-party mailing service. This firm will only use your information for the precise objectives we specified in our contract with them. As long as you are a subscriber, we retain this data. By accessing my account and selecting unsubscribe from any email newsletter, you can unsubscribe at any moment.
REFUND POLICY
You have 30 days from the time you get your item to request a return under our 30-day return policy. Your item must be unworn or unused, with tags still attached, and in the original packaging in order to be eligible for a return. The invoice or other evidence of purchase is also required. You may get in touch with us by email to start a return. In the event that your return is approved, we'll provide you with a return postage label and shipping instructions. We won't accept items that are sent back to us without first requesting a refund. For any questions regarding returns, you can always email us.
Damages and issues
Please check your purchase when it arrives and let us know right away if anything is broken, damaged, or faulty so we can look into it and make it right. In our business, we work hard to give customers the greatest support. We urge you to check your order as soon as you receive it because of this. Please get in touch with us straight away if there are any problems with the product, such as flaws or damage. If something goes wrong, we'll assess the case and make sure you get a replacement or a refund. We value your satisfaction with your purchase and our ability to handle any issues swiftly and effectively. Thus, don't be reluctant to contact us via email if you have any questions or concerns about returns or damages. We're here to help!
Unusual circumstances or non-returnable items
Some products, including perishable items (like food, flowers, or plants), bespoke products (such as special orders or personalised items), and personal care items, cannot be returned (such as beauty products). Gases, volatile liquids, and dangerous goods are also not returnable to us. If you have inquiries or concerns regarding a particular item, do get in touch. Regrettably, discounted products and gift cards cannot be returned.
Exchanges
Returning the item you already own and then making a new purchase for the desired item after the return has been approved will ensure that you get what you want the quickest. Please note that this process is only applicable to items that are eligible for returns. If you have any questions or concerns about your specific item, please do not hesitate to reach out to our customer service team. They will be more than happy to assist you in any way they can. However, it is important to keep in mind that we cannot accept returns on sale items or gift cards. We apologise for any inconvenience this may cause. If you do need to exchange an item, we recommend returning the item you already own and then making a new purchase for the desired item after the return has been approved. This will ensure that you get what you want as quickly as possible. Thank you for choosing our company, and we hope to continue providing excellent service to you in the future.
Refunds
Once we've received and reviewed your return, we'll let you know whether or not the refund has been accepted. If accepted, a refund will be sent automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.
FAQS
How safe are your goods to use?
Indeed, all of our products are manufactured with safe-to-use natural and organic components. To guarantee that our goods are of the highest quality and devoid of dangerous fillers and additives, we adhere to stringent quality control procedures.
Do you provide vegan products?
Not all of our items are vegan, however there are some. For further details, please refer to the component lists and product descriptions.
Do your goods have any unintended consequences?
When used as instructed, our products are typically safe to use and have no negative side effects. Nevertheless, before using any of our products, please speak with your healthcare professional if you have any pre-existing medical issues or are taking any medications..
How long does it take to see results from your products?
Depending on the user and the product utilised, the outcomes may differ. Normally, after a few weeks of consistent use, you should start to see effects. To get the best effects, we advise taking our products consistently for at least 3 to 4 months.
In the event that I'm dissatisfied with a product, can I return it?
Absolutely. All of our items come with a 30-day money-back guarantee. Please get in touch with our customer support staff if you are unhappy with your purchase for any reason, and we will be pleased to help you with the return procedure.
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